Bury Van Hire

0161 797 3922


Please contact the office to confirm opening and closing time as these can change due to COVID-19

Complaints Procedure


We always aim to provide a high standard of care in all our services. Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services it is important that you let us know.

If you have a Complaint

If you wish to make a complaint about any of our services, please do so by letter, email or phone by using the contact details below:

Name: Martin Connaughton
Job Title: Director
Company Name: Bury Van Hire Limited
Limefield House
Limefield Brow
Tel: 0161 797 6217
Email: m.connaughton@buryvanhire.co.uk

Complaints Procedure

We will acknowledge receipt of the complaint by customers preferred method within three working days

We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved.

We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:


Non-financial complaints can be directed to Trading Standards

The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk

Full Name
Please type your full name.

Invalid email address.

Contact Number
Invalid Input

What Vehicle
Invalid Input

Start Date
Invalid Input

Start Time
Invalid Input

End Date
Invalid Input

End Time
Invalid Input